It’s not uncommon for the implementation of new standard practices in a municipal government to turn into a series of mounting headaches. But the city of Leeuwarden figured out how to avoid the major pitfalls – with the help of the Prosci method.
How do you get up to 10.000 employees and stakeholders involved and engaged in what must be the biggest IT transformation until now? That is the challenge Rick and his colleagues are facing at ABN AMRO. The transformation ahead: bringing hundreds of programs and applications into the cloud and introducing DevOps: a new way of working.
Being able to make good use of Microsoft’s services is very important for their customers to work better, faster and safer. Microsoft business is no longer just about selling licenses. Working on adopting the solutions and using a good Change Management methodology contributes to that success. Jeroen Jansen, Partner Success Manager at Microsoft explains what Prosci means for the success of Microsoft and its partners.
From eight separate service counters for the 11 affiliated customer organizations to one central service office. With support from The Process Pros and The People Side of Change, the Drechtsteden Shared Services Center realized their ambition.
‘Looking back, a year after the change, many people are very satisfied with the change process and we did not even spent the entire budget. Our colleagues spontaneously say that they are positive about the change. The process went more smoothly than expected and their work has become more rewarding.’