From eight separate service counters for the 11 affiliated customer organizations to one central service office. With support from The Process Pros and The People Side of Change, the Drechtsteden Shared Services Center realized their ambition.
‘Looking back, a year after the change, many people are very satisfied with the change process and we did not even spent the entire budget. Our colleagues spontaneously say that they are positive about the change. The process went more smoothly than expected and their work has become more rewarding.’