“We are able to make more impact with our customers when it comes to using the Microsoft technology. Customer satisfaction is also increasing. We see that in all numbers at…

Our ambition is to bring client services to the next level In the past, each department of the Drechtsteden Shared Services Center had its own service desk (online, call and…

The amalgamation of four service centers into one Customer Service Center was considered a challenge because of multiple locations, different ways of working, different cultures and local governance structures. Why…