Change is in everyone of us – Sean Hauge, Mateco / THV equipment
Sean: “I have supervised many transformation projects at mateco. Because we bought a number of domestic and overseas companies a few years ago, we underwent an international increase in scale.…
How refractory-industry leader RHI Magnesita is driving its digital transformation
Tell us a bit about RHI Magnesita. What’s your core business? We’re the market leader in the refractory business. We offer the full value chain, helping from the mining of…
The city of Leeuwarden implements more effective work practices with Prosci
Introducing a more standardised way of working, that was the undertaking the city of Leeuwarden was facing in 2020. No small feat. Although it actually involved a refresh and reintroduction…
Hoofdkantoor van ABN AMRO aan de Zuidas in Amsterdam
Rick Smits, Apollo Transformation & Engagement team ABN AMRO Bank
How do you get started on such a big transformation? The way we work is by taking leaps. Every two months, a selection of several teams starts with the transformation.…
Jeroen Jansen, Partner Success Manager at Microsoft
“We are able to make more impact with our customers when it comes to using the Microsoft technology. Customer satisfaction is also increasing. We see that in all numbers at…
Shared Services Center Drechtsteden improved customer satisfaction through integrated service center
Our ambition is to bring client services to the next level In the past, each department of the Drechtsteden Shared Services Center had its own service desk (online, call and…
Elo de Mul: Executive Director of Services about Prosci Change Management for successful change
The amalgamation of four service centers into one Customer Service Center was considered a challenge because of multiple locations, different ways of working, different cultures and local governance structures. Why…